Text Messaging Compliance for Healthcare Providers

12/23/2020

A HIPAA compliant texting program is a safe, secure messaging solution that allows medical health care organizations to protect patient electronic medical information (ephr) while still permitting an open flow of conversation between authorized employees. Most health care facilities employ secure texting to maintain patient confidential communications safe and within legal guidelines; however, because of its multi-platform usability and useful functions, the use of this tool has become popular among health care professionals as well. The ability to transmit confidential and personal health information through the text messaging medium has created significant challenges for hospitals and other health care centers. HIPAA compliant texting also allows health care workers the ability to better serve their patients by providing them with easy access to important and critical information.

In order for a facility to be considered a HIPAA compliant facility, it must meet several criteria. First, each individual who will utilize the text messaging platform need to have proper, current authorization. Second, each patient must have the ability to revoke those permissions. Third, all documents containing private health information need to be in secure digital format. Fourth, all documents that contain sensitive information need to be encrypted or protected, otherwise, any information obtained could be opened and read by others.

It is not enough for a secure, HIPAA compliant texting application to simply be able to transmit confidential health information. A text messaging application must have additional security features. All transmitted documents need to be encrypted, and this requires the sender to set the password and control access to the document. Furthermore, all documents that are received need to be protected as well, both from unauthorized users and within the facility. This includes all documents that are shared with patients, but that also include educational and training materials and any clinical records.

Many of the best compliant texting apps have been created through industry associations dedicated to protecting the healthcare industry. These groups work closely with the healthcare industry to test and approve new applications. In some cases, the new applications are released for testing to a limited group of healthcare consumers or an organization of suppliers before they are made available to all. The limited release is used to make sure that adequate safeguards have been put in place to protect the consumer's private data from unauthorized use. Many of these apps will also include security updates and safety features that will help users better protect their information. When these apps first launch, they may be offered free to ensure that the industry understands the importance of the new text messaging apps and how they will benefit the healthcare industry. For more details  view here.

Applying the proper text messaging rules is just as important for healthcare providers as it is for patients. When sending documents or images, healthcare providers should consider using a compliant app. They will provide the peace of mind of knowing that their confidential health information is protected. Mobile apps can also help to ensure that healthcare providers can better serve their patients by staying abreast of the latest texting regulations.

Whether consumers are using iPhones, Android devices, Blackberrys or any other device, texting is an excellent way to stay connected with family and medical providers. In order to stay compliant, however, consumers must carefully read the guidelines that govern text messaging and keep abreast of the newest rules and regulations. By doing so, patients and healthcare providers will be able to share important information in a safe manner that respects their privacy and the confidentiality of their personal health information. Find out more on  iplum.com/second-line-phone-number.

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